Mind you, this is the same IT department that forced a lab to install Windows 8 on one of their computers for "security reasons" even though said computer was entirely off the network, was only used to control one piece of equipment, and the software it used to control said piece of equipment was incompatible with anything post Windows XP. (I believe that they currently use someone's personal laptop but shhhh it's a secret.)
They also have only one help line for the entire institution, and said help-line is always staffed by college interns. Thus you can have a problem where you know exactly what needs to be done on IT's side, but you still have to spend half an hour talking to some kid who thinks that you are trying to set up your e-mail address. They even paid to have some consultants do an external review on the IT department, and their number one conclusion was that it was absolute essential to give people with more difficult technical problems direct access to someone experienced in the IT department, but nothing has changed.